Cancel / edit your order
You can now cancel or edit your order within 15 minutes of placing it. This includes product changes, address changes, shipping upgrades and adding forgotten discount codes. For more info, read our article here.
Product issue
In the rare event that you receive your order with a missing, damaged or incorrect product, please don't hesitate to reach out so we can help. Please provide photos where relevant, so we can assist.
Pre-orders
We offer pre-orders for products we're due to launch, so you can make sure you reserve the perfect dress ahead of time. You can find all our pre-order items here.
If you add a pre-order item to cart, then when you check out, you'll go through our pre-order checkout experience. You'll receive a separate order confirmation email for any pre-order items you've purchased.
We accept all major card networks - Visa, MasterCard and American Express. Pay later options and gift cards are not available for pre-orders.
You can find more info here.
Rental service with ZOA
We have a selection of products available to rent here.
We recommend booking your rental to be delivered at least 2 days before your event date to make sure you’re happy with it.
Your order will be delivered on or before your selected delivery date. Rentals cannot be delivered on weekends or bank holidays.
If you wish to change your order, please send the changes you'd like to make to the Zoa Rental team at customersupport@zoarental.com.
You'll be provided with a pre-paid label to return your rental item.
